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If it's been more than 35 days, the item you bought may have been excluded from collecting points. Some partner brands wait until after your cooling-off period has passed - so if you're missing points for a financial product or credit card based service, it's best to add another 14 days to that period.Ģ. Check how much time has passed, as points from online purchases can take 35 days to show on your account.

Here's a handy troubleshooting guide if you're missing points for an online purchase.ġ.

Choose your reward and then swipe your card, spend online or use your voucher as instructed.

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Or download the Nectar App to stay up to date when you're out and about. There's a great overview of ways to redeem on our website. Where can I spend my points that I have collected? Any points you earn before this date will be added to your account within 60 days. You can continue to earn points with Nectar Connect until 23:59 on 27 October 2023. When can I earn points with Nectar Connect until? Once the partnership ends on 27 October, all links between Nectar and your bank account(s) will be severed.ĭo I need to change anything with my bank? This data is held in pseudonymised form, with only the data subject reasonably able to re-identify the data through relinking and/or comparison with transaction records. All transactional data held by Nectar will be deleted on or before 27 October, whilst Truelayer will hold transactional data for 7 years (immediately deleting data that is over 7 years old). In other words, TrueLayer works on behalf of Nectar and acts as a messenger between us and your bank. We work with a specialist company called TrueLayer who is regulated by the Financial Conduct Authority (FCA) to act as an Authorised Payment Institution (API) to provide Account Information Services (AIS). Your points will remain in your balance, so you can either keep boosting your points balance, or start spending your points at our range of partners.Īll your transactional data sits in a secure bank-grade environment. All the latest offers can be found via the Nectar app or website. We apologise for any disappointment caused and welcome customer feedback. We regularly review our promotions to ensure customers are getting the best possible value and have recently decided to discontinue our Nectar Connect service. This way we won’t set up a shared login with our My ID service for you.

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If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August. I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). No, our My ID service uses secure encryption.

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Will only having one password be less secure? Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa. If I change my password on one account will it also change on the other? When we prompt you, you’ll be able to set the same new password for both. I use the same email for both, but different passwords. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries. No, Nectar cards will not be synced, only login details are shared. I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s. In the future your account details (such as name, address, email address) will also sync, but nothing else. Only your login is shared with the My ID service.